Please allow 24-48 hours for your order to be processed and an additional 25 days for courier to deliver to you! You can track your order with the link provided when you receive tracking.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 3 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
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You do not receive them within the guaranteed time (45 business days not including 2-5 business day processing)
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You receive the wrong item
We do not issue the refund if:
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Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
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Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
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Other exceptional circumstances outside the control of swimshaper.net.